
Dear guests, our hotel doesn’t provide facilities
to accommodate pets (all kinds),
so, unfortunately, pets cannot be accepted!
Dear guests, our hotel doesn’t provide facilities
to accommodate pets (all kinds),
so, unfortunately, pets cannot be accepted!
Become a FilosXenia Loyalty member ( 3 hotels ) just by registering your email and instantly gain 3% discount!
How you earn points:
By experiencing your stay
As a member, you earn points of each eligible stay to any of our hotels.
• When staying in standard rooms: 1 night = 1 point
• When staying in Suites, Family rooms, Studios and Apartments: 1 night = 2 points
By sharing your love for FilosXenia Hotels
You earn 3 points during your stay if you:
Like Us on Facebook
Follow us on Instagram
Post 3 photos with reference to our hotels
Let us know more about you, by completing your Client profile.
Points are credited to your FilosXenia Rewards account after you check out and are valid for 2 years.
Bronze Status Member ( from 20 points )
• 5% discount on your next stay in any of FilosXenia Hotels
• 10% discount on Signature Cocktails
Gold Status Member (from 30 points)
• 8% discount on your next stay in any of FilosXenia Hotels
• 15% discount on Signature Cocktails
• 15% discount on A la carte menu
• Early Promo access (notification for Hotels’ offers & the possibility to book, earlier than others)
The FilosXenia rewards only concern members that reserve directly, through the official site of FilosXenia Hotels.
Reservations made through other online travel sites do not allow you to earn points or such benefits on your stays.
By joining the FilosXenia rewards Loyalty Program you agree to receive account updates, news and offers via email. You are also agreeing to our Privacy Policy & Terms of use.
Visit our Online Booking page and click on the button!
Postovani gosti,
Zelimo da vas obavestimo da smo potpuno posveceni bezbednosti nasih turista tokom odmora tokom tekuce situacije, i u saglasnosti sa Nacionalnom Organizacijom za Javno Zdravlje i sa Ministarstvom Turizma kao i sa Ministarstvom Zdravlja, primenicemo sve zdravstvene mere i protokole vezane za COVID-19 (objavljene 31/5). Pozivamo nase goste da i sami preduprede neprijatnosti postovanjem zdravstvenih mera, i time izloze svoje zdravlje minimalnom riziku, a u zajednickom cilju ocuvanja zdravlja, jer je i nas cilj da im pruzimo opusten i ugodan odmor u FilosXenia Hotels.
Vodic za goste:
Zaposleni:
Smestaj:
Odrzavanje, ciscenje I dezinfekcija ( soba i javnih prostorija)
Kuhinjska oprema – Kuhinja
Bazeni, plaza
Javne prostorije
Dear guests,
Fully committed to offering safe holidays to our guests and in accordance with the National Organization for Public Health & Ministry of Tourism & Ministry of Health protocols regarding COVID-19 (announced on 31/5), we implement all necessary measures. We invite all our guests to prevent themselves following the measures and expose their health to the minimum possible risk, for our mutual benefit, as our goal is to offer you relaxed and pleasant vacations at FilosXenia Hotels.
Guests guidelines
• Guests are required to report any symptoms of illness to the Front Office or directly to the onsite Doctor
• Frequent handwashing with soap and water. Avoiding touching of the face with hands.
• Encouraging the use of stairs and avoidance of elevators by employees and customers as much as possible.
• Guests are required at the check-in procedure to keep a distance of two meters and stand where the floor marking is.
• Avoid overcrowding during check-in / check-out. / Extension of check-out and check-in between stays (check-out until 11.00 am and check-in from 3.00 pm). This change in the time interval between each check-in and check-out is mandatory to ensure that between different customers the room is thoroughly cleaned and disinfected, as well as that the room has undergone adequate natural ventilation.
• Implementation of electronic check-in check-out, e-payment transactions. Credit /debit cards or room charge are recommended for payment of hotel costs.
• The daily change of sheets, pillowcases and towels should be avoided and only carried out only upon the request of guests. Washing linen in hot cycles (70oC or above)
• Prohibition of entry in the accommodation rooms for non-residents
• The maximum number of customers per table is six people. There is no limit in the case of a family with minors.
• Guests are required during breakfast & dinner time at the restaurant to keep 2 meters distance between each other.
• Guests are required to use hand sanitizer upon entry & exit from all restaurants
• Guests required to follow lifeguards’ instructions regarding the number of bathers: the crowding density in hotel pools is calculated with an index of 5 m2 of water surface per person.
• Overcrowding in restrooms should be avoided.
Staff
• Health coordinator to supervise that protocol is being followed by staff and clients
• All staff members & management have been informed and trained in the health protocols for COVID-19.
• Maintaining the basic protocols to avoid transmitting the virus by thorough and regular frequent hand washing, avoiding handshakes, keeping distances, avoiding contact of hands on the eyes, nose and mouth, and covering coughs and sneezes appropriately.
• We provide to our staff with adequate Personal Protective Equipment (PPE)
• Supervision of the adequacy of PPE (Personal Protective Equipment). Medical kit available which will include disposable gloves and masks, antiseptics, cleaning wipes, apron, long-sleeved robe, laser thermometer.
• Guidelines to our staff to check daily for any symptoms and stay at home in any case.
• Encouraging the use of stairs and avoidance of elevators by employees and customers as much as possible.
• Our staff can help with the following services:
a) inform visitors about the accommodation policies and the measures it has taken to address any incidents for COVID-19,
b) provide useful information to health care providers, public and private hospitals, COVID-19 reference hospitals, pharmacies, etc. located in the area,
c) provision of Personal Protective Equipment (PPE).
Accommodation services
• Reception desk/concierge, staff will take all the necessary hygiene measures hand washing, keep a distance of at least one meter from customers (avoid handshakes, etc.) and follow all the appropriate rules of hygiene using PPE.
• Plexiglass sectioning at reception (placement of polycarbonate material).
• The reception desk contains antiseptic for use by the customers and frequent disinfection of reception, door handles, room keys, POS.
• Disinfection of key cards – placement in a special container for disinfection.
• Suitable configuration for the reception area (reception desk), the addition of floor marking at two meters distance, where the customers should stand.
• Implementation of electronic check-in & check out, to avoid overcrowding during the procedure. Extension of check-out and check-in between stays (check-out until 11.00 am and check-in from 3.00 pm). This change in the time interval between each check-in and check-out is mandatory to ensure that between different customers the room is thoroughly cleaned and disinfected, as well as that the room has undergone adequate natural ventilation.
• Implementation of electronic payment transactions, sending of bills, invoices, and receipts. Credit or debit cards are recommended for payment of hotel bills.
• Check-in availability check may be performed in an open space.
• Prohibition of entry in the accommodation rooms for non-residents
Housekeeping, Cleaning, disinfection (rooms and public areas)
• Enhanced disinfection and deep cleaning practices in accordance to EODY instructions. Room and bathroom surfaces are thoroughly disinfected with a steam cleaner.
• The housekeeping staff uses a simple surgical mask, gloves and a disposable waterproof robe.
• Guests are informed about when and how the room was cleaned with special signs
• Sanitation services in all public areas and pay special attention to cleaning “high-frequency touch points” such as door handles and elevator knobs.
• Decorative items, tea and coffee amenities have been removed
• The daily change of sheets, pillowcases and towels should be avoided and only carried out only upon the request of guests. Washing linen in hot cycles (70oC or above)
• Careful separation (marking) of unclean and clean linen areas and trolleys disinfection after each use.
Food services – Kitchen
• Following of the HACCP principles.
• One customer per two square meters is allowed in the indoor and outdoor spaces of restaurants, cafe, and bars.
• The set minimum distance between tables, according to each establishment’s setup, ranges from 0.70 cm to 1.70 cm.
• The maximum number of customers per table is six people. There is no limit in the case of a family with minors.
• Staff in restaurant, kitchen or bar required to wear the appropriate PPE (Personal Protective Equipment.) depending on the position they serve.
• Guests are required to use hand sanitizer upon entry & exit from all restaurants.
• One customer per two square meters is allowed in the indoor and outdoor spaces of restaurants, cafe, and bar
Swimming pools, Beach area (water facilities)
• Number of bathers: the crowding density in hotel pools is calculated with an index of 5 m2 of water surface per person.
• The layout of seats on swimming pool decks (sunbeds, chairs, sun loungers, etc.) should be such so that the distance between the ends of the seats of two people under two different umbrellas be at least 4 meters from umbrella to umbrella in each direction.
• Maximum 2 sunbeds per each umbrella are allowed (except minor children)
• All seats, tables, personal storage boxes, price lists and any other items will be disinfected after a guest leaves and before used by another guest.
We offer towels that will cover the sunbeds surface and disinfect each sunbed/seat after each use.
• Bathers are requested to not place towels or beach mats between umbrellas.
Public areas
• Recommendation to avoid the use of elevators. Installation of disinfectants at elevator entrances and recommendation for use upon entrance and exit. *Frequent cleaning of elevators especially on “high-frequency touch points” such as handles and knobs.
• Signage and floor markings must be used to remind you to keep a distance from one to another.
• Installation of antiseptic solutions (fixed or non-fixed devices) in all public areas.
• Furniture moved in public space layout for physical distance to be kept to avoid overcrowding (4 people / 10 sqm)
• We recommend using Wi-Fi access from your room instead of the business corner
• Overcrowding in restrooms should be avoided.
Dragi musafiri,
Dorim sa va informam ca suntem deplin angajati să vă oferim vacanțe sigure oaspeților noștri în conformitate cu protocoalele Organizației Naționale pentru Sănătate Publică și Ministerul Turismului și Ministerului Sănătății privind COVID 19 (anunțat la 31/5), punem în aplicare toate măsurile necesare. Invitam toți oaspeții să urmeze măsurile de siguranța și să nu își expună sănătatea la minimul risc posibil, în beneficiul nostru reciproc, întrucât scopul nostru este să vă oferim vacanțe relaxate și plăcute la hotelurile FilosXenia.
Personal
Orientări pentru oaspeți
Servicii de cazare
Menaj, Curățare, dezinfectare (camere și zone publice)
Servicii alimentare – Bucătărie
Piscine, zona de plajă (facilități de apă)
Zone publice:
Dear guests, our hotel doesn’t provide facilities
to accommodate pets (all kinds),
so, unfortunately, pets cannot be accepted